Who are you dealing with?


Our Directors

Are we legal?

Yes, we are a registered company and comply with all regulations as determined by the following bodies and Acts:

We commit to complying with all current and future Acts and Laws to ensure we maintain business practices that are ethical, honest and transparent.

What do we do?

We are a Travel Agent (a go-between) facilitating transactions between you and Travel Service Providers (TSP), such as:

What are our responsibilities?

  1. To ascertain your travel needs and to offer professional advice accordingly.
  2. To inform you of the trading conditions, as known to us, of a TSP.
  3. To comply with deadlines and other criteria as laid down by a TSP.
  4. To the best of our ability to introduce you to a TSP which we have found to be:
    • reputable
    • of good financial standing
    • a provider of quality products or services
    • sharing in our ethos of service excellence
  5. To advise you of required travel documentation and the validity thereof.
  6. To ensure accurate and timeous issuance and delivery of travel documentation.
  7. To be available for advice before, during and after travel has commenced.
  8. Subject to statutory constraints or compliance with an order of court, we undertake to deal with all your information on a strictly confidential basis.

What are your responsibilities?

  1. To clearly state your travel requirements and ensure they are understood.
  2. To provide accurate information at all times, especially with regard to:
    • the spelling of travellers names as per passport or ID document
    • contact details, such as telephone, email and home address
  3. To check all details on quotes and confirmations and to confirm these are correct before travel documents are issued.
  4. To ensure that you are familiar with the terms and conditions of each TSP.
  5. If you are acting on behalf of other travellers, you are responsible to ensure they understand and accept the contents of this document.
  6. To understand and accept that products presented in the media, in brochures and/or the internet may differ from reality.
  7. To advise us of any special needs at the time of booking and to understand that despite our best endeavours these requests may or may not be fulfilled by the TSP.
  8. To ensure that all personal travel documents are valid, such as passports, health certificates, international drivers licences, visa(s), travel insurance, etc.
  9. To present a valid form of payment timeously. Late or invalid payments may result in the cancellation of your reservation and you may incur financial penalties.

Money Matters


What can you do to make the most of your trip?

Legal Stuff

Remember that we act as an Agent between you and the TSP, therefore:

Consumer Protection Act

We support the intent of the Consumer Protection Act which governs business interactions between a seller and a buyer concerning products/services consumed in South Africa.  We believe in honest, transparent, ethical and fair business practice.

Protection of Personal Information Act (PoPI)

We support the intent of the PoPI Act which by and large is to protect your personal information from distribution to or access by unauthorised parties. Whilst we at iTravelsmart are committed to doing so, you need to be aware that we cannot guarantee the extent to which your information is protected by third party service providers, such as airlines, hotels, car hire companies, etc., who need your personal information to conclude your travel arrangements. 

iTravelsmart has taken the following steps to ensure the protection of your personal information:

Should you have any concerns in this regard, or feel that we have not lived up to your expectations in this regard and/or you need further clarification on our Terms and Conditions: Email us: info@itravelsmart.co.za